Peter Koufos

Employment History

Instructional and Presentation Designer

• Work closely with teams as a subject matter expert to tailor training content, ensuring relevance and alignment with organizational goals
• Committed to creating a positive learning environment, encouraging open communication to enhance learner confidence and participation
• Utilized Affinity Designer and Google Slides to create visually compelling presentations, enhancing audience understanding and retention

Crisis Counselor

• Delivered empathetic, timely crisis support via active listening and rapid needs assessment
• Created tailored action plans that improved client well-being and service satisfaction metrics
• Provided compassionate support, building trust with clients to foster a safe environment for open communication

Digital Engagement Strategist

• Developed digital strategies increasing revenue by 19% and customer satisfaction by 18%
• Analyzed market trends to refine strategies, aligning with consumer needs
• Maximized marketing ROI through strategic evaluation of market dynamics

Operations Consultant

• Transformed traditional systems into modern, user-centric digital experiences in the culinary tech sector
• Elevated accessibility standards across digital assets to meet compliance benchmarks and broaden audience reach
• Enabled operational efficiency through strategic process redesign, aligning client tech stacks with industry-leading tools

Organizational Change Consultant

• Led community-centered transformation projects using Appreciative Inquiry, enhancing engagement by 25%
• Guided mission-driven organizations through sustainable change by aligning leadership goals with evidence-based strategies
• Advised clients on agility-building frameworks and future-readiness

Senior Mental Health Technician

• Implemented trauma-informed care and eliminated the need for chemical/physical restraints by 100%
• Promoted patient dignity, improving care satisfaction scores by 20%
• Coordinated with multidisciplinary teams to develop individualized care plans, ensuring comprehensive support and optimal patient outcome

Skills

• Strategic Change Management • Digital Transformation • Crisis Management • User Experience • Workflow Design • Team Leadership • Patient Safety • Operational Efficiency • Change Management • Digital Strategy

Languages

• English

• Spanish

Education

Hope International University, Fullerton, CA.

BSc. Human Development, Counseling Concentration

Accomplishments

Honors

Academic Achievements.

Magna Cum Laude

• Alpha Sigma Lambda Honor Society Inductee

Background

Tool Box and Tech Stack

HubSpot CRM • TouchBistro • Canva • Affinity Designer • OpenPhone • Microsoft Office Suite • Calendly • Slack • Zoom • AI Chat Interfaces (ChatGPT, Claude) • Basic knowledge of Python, HTML, CSS

Leadership Philosophy

Empathy drives my leadership. I believe in building trust, encouraging autonomy, and enabling purpose-driven innovation. Whether leading a digital rollout or guiding crisis response, I stay grounded in curiosity, courage, and measurable impact.

Impact Highlights

A quick-glance view of my compelling metrics and wins.

• Spearheaded digital campaigns that increased client revenue by 19%.
• Reduced behavioral incidents in healthcare settings by 35% through proactive interventions.
• Eliminated need for chemical restraints via trauma-informed care protocols.
• Optimized client workflows leading to 20% cost/time savings.

Certifications

Foundations of Project Management

Google

Mental Health First Aid

Jewish Community Services of South Florida

Certified Crisis Counselor

The American Association of Suicidology (AAS)

Hobbies

Creative and scholarly writing, digital art, culinary experimentation, and global football culture (MLS & EPL).